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Privacy Policy

Chapter 1: General Provisions

Article 1 (Purpose)

This Privacy Policy aims to regulate matters concerning how Tethermalls (hereinafter referred to as the "Company") collects, uses, and protects users' personal information in relation to the services provided by the Company.

Article 2 (Scope of Application)

This policy applies to the Tethermalls service (website, mobile app, etc.) operated by the Company.

Article 3 (Definition of Personal Information)

"Personal Information" refers to information about a living individual that can identify the individual by name, resident registration number, video, etc. (including information that cannot identify a specific individual alone but can be easily combined with other information to identify the individual).

Chapter 2: Collection and Use of Personal Information

Article 4 (Items of Personal Information Collected)

The Company may collect the following personal information to provide the Service:

  1. Required information:

    • Wallet address
    • Email address (for dispute resolution and customer support)
    • Service usage records
    • Connection information such as IP address, browser type, language settings, etc.

  2. Optional information:

    • Nickname
    • Contact information (phone number)
    • Shipping information (when using the shopping mall)

Article 5 (Methods of Collecting Personal Information)

The Company collects personal information through the following methods:

  1. Information automatically collected when connecting a wallet
  2. Information directly entered by users during the service usage process
  3. Information automatically generated during the service usage process

Article 6 (Purpose of Using Personal Information)

The Company uses the collected personal information for the following purposes:

  1. Service provision and operation
  2. User authentication and account management
  3. Transaction and payment service provision
  4. Dispute resolution and customer support
  5. Service improvement and new service development
  6. Establishment of a safe service usage environment
  7. Compliance with laws and regulations

Article 7 (Retention and Use Period of Personal Information)

The Company retains users' personal information for the period necessary to achieve the purpose of service provision, and promptly destroys it when users request service withdrawal or deletion of personal information. However, the Company may retain information for the period specified by relevant laws when preservation is necessary according to those laws.

  1. Information to be retained under the Act on Consumer Protection in Electronic Commerce, etc.:

    • Records on contracts or withdrawal of subscription, etc.: 5 years
    • Records on payment and supply of goods, etc.: 5 years
    • Records on consumer complaints or dispute resolution: 3 years

  2. Information to be retained under the Protection of Communications Secrets Act:

    • Connection log records: 3 months

Chapter 3: Provision of Personal Information to Third Parties and Outsourcing of Processing

Article 8 (Provision of Personal Information to Third Parties)

The Company does not provide users' personal information to third parties in principle. However, it may exceptionally provide information in the following cases:

  1. With prior consent from the user
  2. When required by law to provide information
  3. When necessary for the fulfillment of the contract related to service provision
  4. When there is an urgent need for immediate action due to imminent danger to the user's life or safety

Article 9 (Outsourcing of Personal Information Processing)

The Company may outsource part of its personal information processing tasks to external companies when necessary for service provision. When outsourcing, the Company will disclose details such as outsourced tasks, processors, and items of personal information outsourced in this policy, and take necessary measures to ensure that personal information is managed safely.

Chapter 4: Users' Rights and Methods of Exercise

Article 10 (Users' Rights)

Users have the following rights regarding their personal information:

  1. Right to request access to personal information
  2. Right to request correction and deletion of personal information
  3. Right to request suspension of personal information processing
  4. Right to withdraw consent for the use and provision of personal information

Article 11 (Methods of Exercising Rights)

Users can exercise their rights related to personal information through the following methods:

  1. Email: [email protected]
  2. Customer Center inquiry
  3. Other methods provided by the Company

The Company will notify the result of the action taken within 10 days from the date of receiving the user's request to exercise their rights.

Chapter 5: Measures to Ensure the Security of Personal Information

Article 12 (Security Measures)

The Company takes the following security measures to protect users' personal information:

  1. Administrative measures:

    • Designation of a personal information protection officer
    • Minimization of personal information handlers
    • Employee education and supervision

  2. Technical measures:

    • Application of encryption technology
    • Establishment of security systems against hacking, etc.
    • Management of access records and measures to prevent forgery/alteration

  3. Physical measures:

    • Access control and restriction to personal information storage locations

Chapter 6: Miscellaneous

Article 13 (Use of Cookies)

  1. The Company may use cookies for user convenience in service usage.
  2. Users can refuse cookie storage through web browser settings, but in this case, some service usage may be restricted.

Article 14 (Personal Information Protection Officer)

The Company designates a personal information protection officer to handle users' complaints related to personal information protection and to protect personal information.

  • Personal Information Protection Officer

Article 15 (Policy Changes)

  1. The Company may change this privacy policy to reflect changes in laws or services.
  2. If the privacy policy changes, the Company will post the changes on the Service, and the changed policy will take effect 7 days after the notice or from the date the user consents.

Article 16 (Notification Obligation)

This Privacy Policy is effective from March 20, 2025.

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